Customer Service & Support

Our goal is simple: provide dependable service, clear communication, and a professional response when something needs attention. If you have a question or concern regarding your service, we want to hear from you.

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How we handle customer care

We believe great landscaping service includes more than the work itself. It also includes communication, accountability, and a clear way to resolve concerns quickly.

1. Tell us

Submit the details

Send us the property address, service date, photos if available, and a short explanation of what needs attention.

2. We review

We investigate

We review the service record, crew notes, photos, and schedule so we can understand what happened and determine the best response.

3. We respond

We work toward a solution

When corrective action is appropriate, we will communicate the next step and work to resolve the issue as quickly and professionally as possible.

Our service promise: We do not expect every property or every service day to be perfect, but we do expect our team to take concerns seriously, communicate clearly, and take responsibility when corrective action is needed.

Report a Service Issue

Please use the form below for concerns related to a recent service visit. Photos are helpful when available. We aim to review service concerns within one business day.

Looking for Additional Services?

If you're interested in adding another service to your property, please visit our services page or call/text our office for a free quote.

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Need to reach us directly?

For urgent concerns, call or email Superior Landscaping.

Call (607) 333-5728 Email Us Main Website